TY - JOUR AU - Czerniawska, Fiona PY - 2007/06/01 Y2 - 2024/03/29 TI - Ensuring Sustainable Value from Consultants JF - Symphonya. Emerging Issues in Management JA - SYM VL - IS - 1 SE - Articles DO - 10.4468/2007.1.05czeriawska UR - https://symphonya.unicusano.it/article/view/2007.1.05czeriawska SP - 40-46 AB - <p>Decision-makers tend to view consulting projects in a positive light because that validates their decision to use consultants. <br />That consultants know what they are doing is an undoubted prerequisite for success across all types of projects, not just people-related ones. The more knowledgeable a consultant has proved to be, the more satisfied the client is. <br />Communication is another area where the gap between satisfied and unsatisfied clients is greatest. <br />Among consulting projects that have gone well, it is hard to find a single one that has not involved a joint client-consultant team. Moreover, integration is not just a question of people working together or being based in the same physical location.</p> ER -