Client Knowledge Opportunities for a Small Software Firm
Keywords:Client Relationships, Customer Knowledge Management, Knowledge Acquisition, Knowledge Exploitation, Small Software Firms
In global markets, firms should be connected to a plurality of external actors to acquire knowledge for sustainable competitive advantage. Over the last decade, knowledge management scholars have highlighted the opportunity to acquire a wide spectrum of knowledge from clients, not limited to their characteristics and preferences. This opportunity is particularly evident, considering small software firms operating on commission, due to their interaction with clients; at the same time, it represents a challenge for small companies, because the knowledge acquired from clients is usually context-specific and can become an opportunity.
How to Cite
The authors retain all rights to the original work without any restrictions.
License for Published Contents
You are free to copy, distribute and transmit the work, and to adapt the work. You must attribute the work in the manner specified by the author or licensor (but not in any way that suggests that they endorse you or your use of the work).
License for Metadata
Symphonya published articles metadata are dedicated to the public domain by waiving all publisher's rights to the work worldwide under copyright law, including all related and neighboring rights, to the extent allowed by law.
You can copy, modify, distribute and perform the work, even for commercial purposes, all without asking permission.